Support
Whether you need spare parts, a service call, or technical advice — SCI's Support Team is available 24/7 with online or offline assistance.
Contact UsAfter Sales Service
Providing responsive and dedicated after-sales service is our utmost priority. The service team from our SCI branches and distributors receive intensive training from our factory, with their knowledge and skills reviewed yearly to ensure up-to-date support for our customers.
A good range of critical spare parts are available in our factory and can be shipped to worldwide customers within hours of activation.
Communication Channels
We use social media and messaging apps to facilitate communication with our customers. Choose whichever platform you're most comfortable with:
Spare Parts & Maintenance
Spare parts are essential to the life of any automated system. Buying original parts is a win-win solution for the manufacturer and the customer. SCI Automation practices an ethical approach to the pricing of spare parts to avoid over-pricing and customer frustration.
How to Order
Contact our sales department to find out pricing for the part you need. Full system parts lists are also available on demand.
Parts Availability
We stock a range of critical parts for prompt shipping. If your supplier has rendered a part obsolete, we will do our best to find a solution for you.
Older Systems (7+ years)
If your system is older than seven years and you cannot find a replacement part, please contact us — we will do our best to find a solution.
Fast Worldwide Shipping
Critical spare parts can be shipped from our factory to worldwide customers within hours of activation.
Training
Training is carried out after a machine has been commissioned by an SCI service specialist. The key purpose is to pass on our technical know-how and enhance the expertise of operators, process engineers, and maintenance engineers.
Training is conducted on the machine itself with a hands-on approach. The maximum number of participants per session is limited to three people to maximise the quality of the training.
Training Topics
General Introduction
Machine Structure Details
Machine Functions
Cycle Flow
User Interface
Maintenance & Troubleshooting
For users with staff rotation or newcomers who require training, we can quote training sessions for any level and number of participants according to your needs. New system purchases include training free of charge.
Instruction Manuals
Instruction manuals of our systems are considered confidential documents and are limited to current users or whoever we may deem eligible.
If you need a copy of one of our manuals, please contact us with your request. We will do our best to send them to you, if you qualify.
Legacy & Discontinued Systems
Our policy is to do our best for our customers, even for obsolete systems. By obsolete we indicate a model that is no longer in production because it has been substituted by a more current model or upgraded. For most of these systems we can still provide service and spare parts.
Systems listed from 1 to 6 below are more than 10 years old and we may have difficulties sourcing parts. In this case, please contact our Service Department to see if a modification is possible. We will do our best to get you up and running.
PC216
PC25
PC35
ST80
PC40
PC40R
Quadrio 4
Quadrio 5
Quadrio 4/5 PE
Quadrio 4/5 RIE
Quadrio 4/5 PE-RIE
Need Assistance?
Our support team is available around the clock. Get in touch for spare parts, service calls, training, or any technical advice you may need.
Contact Support